Shipping and Returns

Delivery

We aim to dispatch your Berber Leather purchase within 2 working days.

If you've made a mistake on your order or with your address - don't panic! Just drop Beki an email at sales@berberleather.com or through our contact form and we will sort it out.
We offer free postage for UK Customers.

Our Free postage service takes on average 3-5 working days and uses Royal Mail for Delivery. If you have ordered an item with bespoke branding, please allow an extra 24 hours for your item to be made.
If you need your items quicker we offer Express Shipping within the UK with Parcel Force, which will see your parcel arrive in 1-2 business days. This service has a £5 charge. Please note due to Coronavirus restrictions our Express Shipping is currently suspended.

We have currently suspended International Shipping due to Covid-19. If you would like to be notified when this service is available please emails us at sales@berberleather.com

Click and Collect

You can opt to Click and Collect any of our products from our Richmond Shop. Due to the current Government Lockdown, after placing your click and collect order, please wait for us to contact you with a time slot to collect your product.

d Collect any of our products from our Richmond Shop. Due to the current Government Lockdown, after placing your click and collect order, please wait for us to contact you with a time slot to collect your product.

Returns

All items are covered by the UK Consumer Contract Regulations - Formerly the Distance Selling Regulations. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within fifteen days of receipt of your purchase. In these circumstances, return postage, packing and insurance costs remain with you, the buyer. We will refund you the cost of the product but not any shipping costs.

Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product).

Items that have been embossed and initialled are not eligible for returns unless faulty.

In either case, any refund requires that the item is returned in original sound condition.

Please note the following: Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered as normal and implicit in the item description. As all Berber Leather bags are made with full-grain leather we consider these marks what makes each bag a unique product and not a design flaw. All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications about a specific sale.

To initiate a return please contact sales@berberleather.com or use the form on our Contact Page.

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