Terms and Conditions

Returns

All items are covered by the UK Consumer Contract Regulations - Formerly the Distance Selling Regulations. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within fifteen days of receipt of your purchase. In these circumstances, return postage, packing and insurance costs remain with you, the buyer.

Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product). Please note the points regarding natural materials and variations, below.

In either case, any refund requires that the item is returned in original sound condition. 

Natural Material

Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered as normal and implicit in the item description. As all Berber Leather bags are made with full grain leather we consider these marks what makes each bag a unique product for you, the customer. For more information about the Leather Production process and the full grain leather that we use, click here.

Handmade

All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications pertaining to a specific sale.

Guarantee

Your Berber Leather product is guaranteed for twelve months against material or workmanship faults. In the extremely unlikely event that either of these occurs, please contact us to begin resolution of the issue. We reserve the right to repair, replace or refund at our discretion. If postage is necessary, the costs will be covered by us.

Competitions

 If you have entered one of our competitions the following terms and conditions apply. These cover both competitions online such as through our social media and in person such as on a stand at one of our shows.

  1. Competitions are open to residents of the United Kingdom aged 18 years or over except employees of Berber Leather Limited; their close friends and relatives; and anyone otherwise connected with the organisation or judging of the competition.

  2. There is no entry fee and no purchase necessary to enter this competition.

  3. By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.

  4. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

  5. No responsibility can be accepted for entries not received for whatever reason.

  6. The rules of how to enter our competitions are detailed on our social media platforms when run.

  7. Berber Leather Limited reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

  8. The prize is as stated at the time of the competition and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

  9. Winners will be chosen after the closing date at random by software from all entries received.

  10. The winner will be notified by email or via social media within 3 days of the closing date of the competition. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

  11. The promoter will notify the winner when and where the prize can be collected / is delivered.

  12. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

  13. The competition and these terms and conditions will be governed by British law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

  14. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current European data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  15. Entry into the competition will be deemed as acceptance of these terms and conditions.

  16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to Berber Leather and not to any other party. The information provided will be used in conjunction with our Privacy Policy.

  17. Berber Leather Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

  18. We also reserves the right to cancel the competition if circumstances arise outside of its control.