Got a question? Have a look through our FAQs below, if you still can't find the answer please use our contact form and we will get back to you as soon as possible.
What kind of Leather is used in your bags?
We only use the highest quality tanned hides from Morocco. The majority of our products are cow leather although we do occasionally have goat leather bags in stock as well. All our bags use full grain leather, we have a further explanation of this on our Leather Production Page.
How are your bags made?
Our bags are made by master craftsmen in Morocco. We have been to visit all our suppliers and have spent a long time with them making sure our bags are made to the high quality we require. For further details about the production methods used please visit out Leather Production Page.
Can I order a custom bag from you?
Currently we don't accept custom orders for one off bags.
Am I able to check if my laptop will fit in one of your satchels?
Not a problem! Just send the laptop dimensions over to Beki using our contact form as we can let you know.
I'd like to see your bags in person, where can I do that?
Depending on your location you can visit our stockists to see our bags. We also attend a variety of events throughout the year please check our blog for the latest up to date information. Our base is in the beautiful Richmond in North Yorkshire where we can be found within Greensleeves Picture Framers. If you want to visit us in Richmond, please send us a message in advance, as due to the number of shows we attend through the year we are not always in!
An item I want is showing out of stock, when will you get more?
Unfortunately from time to time we do run out of items. We normally have more on back order but as with all handmade products they do take time to make. Feel free to contact us and we can give our best estimate as to when those items will be back in. We can also then message you the moment they become available again!
Do you offer a guarantee on your bags?
Our bags come with a 12 month guarantee against manufacturers defects. If you have a problem with your bag please contact us and we will do our best to fix this for you. For bags outside of the 12 months, if there is a problem please let us know and we will do our best to resolve it.
What payment methods do you accept?
We accept most major credit cards through our payment provider; Stripe. This includes: Visa, Mastercard and American Express. We also accept Paypal and Apple Pay.
What countries do you deliver to?
Currently we deliver to the UK and all EU countries, Australia, New Zealand, Japan, South Korea, USA and Canada. If you are interested in placing an order and your country isn't listed please contact us. Please do not place the order and then ask to deliver to another country as it isn't always possible.
What are your Delivery Charges?
If you are in the UK we currently offer free postage and packaging for all orders. For orders within the EU there is a £5 charge and for the Rest of the World we charge £10.
I've made a mistake on my order information and need to change it, what do I do?
No worries! This happens all the time. Just contact Beki on firstname.lastname@example.org with your order number and the details that need changing and we will do our best to correct it. Please note that we aim to send bags at the latest, the next business day, so the longer you leave it to correct this information the higher the chance we won't be able to.
I've ordered a bag, when will it arrive?
We aim to get all orders out within 2 working days and the majority of orders the next working day. Orders placed Friday-Sunday will be shipped the following Monday.
We currently use My Hermes for our free UK Shipping and Parcel Force for Express Shipping. We also use Parcel Force for all our international orders. We try where possible to provide a tracking number and this will be sent to you with your dispatch notification.
We expect UK orders to arrive within 3-5 days of dispatch, international orders vary depending by country. If your order was received more than 10 working days ago and it has not arrived please contact us with the order number and we will be more than happy to help.
I would like to return an item, how do I do that?
Before returning any items please contact us so we can start a return process with you. For further information about our return process please visit the delivery and returns page.
My bag has a fault, what do I do?
All our bags undergo strict quality checks but unfortunately sometimes mistakes happen. If you believe your bag is faulty, please email Beki on email@example.com with photos of the fault and your order number and we will do our best to resolve this. Please note that we do not consider the natural markings that the leather features a fault. For more information about the full grain leather we use, visit our Leather Production page.
How do I care for my Berber Leather Product?
Please visit our Leather Care page for detailed information about caring for your Berber Leather bag.
I am interested in stocking your products, who should I contact?
Please contact Beki on firstname.lastname@example.org or visit our Wholesale page for further information about becoming a Berber Leather Stockist.
My question hasn't been answered here how do I contact you?
Just fill out the form on our Contact Us Page and we will get back to you as soon as possible.